Three " prescriptions " Dissolve doctors and patients' dispute

Three " prescriptions " Dissolve doctors and patients' dispute
It is reported the reporter reporter Li Li and Meng QingPu assists the Fan 's Traditional Chinese hospital to learn from Hubei recently, from 2001, this hospital has not had a malpractice for 10 years in succession, doctors and patients' dispute drops year by year, disputes of doctors and patients in 2009 are only 2, amount of compensation is less than 20,000 yuan, is in the lowest level in doctors and patients' dispute incidence of this area. All these, benefit from the hospital in order to dissolve three " prescriptions " that doctors and patients' dispute open .
First prescription: Not to the fault with patient's theory. The hospital organizes workers to study the communicative skill many times every year, standardize worker's language through teaching oneself, giving lessons, examining, observing publicly and investigating privately. Every department has also made multiple service procedures and emergency preplans according to one's own situation, such as the service procedure of answering a call, scalds aftertreatment procedure, patient and weighs down the emergency preplan of the bed etc.ing.
Second prescription: Mobilize workers to be in charge of " Other people's business " . This institute is established " Serve patient in the office " ,Set up and reward the measure, encourage workers to find the weak link in the work voluntarily.
Third prescription: It is managed that 360 degrees are all-round. This institute pursues all-round quality of 360 degrees and accuses of the management mode, combine system management, procedure management, performance management, stress the key system of medical treatment to implement severely, strive to improve medical quality, reduce the emergence of doctors and patients' dispute.
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