Know the facts of the case and tell that must put in place

Know the facts of the case and tell that must put in place
Qu HeNianPresent medical treatment complains quite a lot disputes with telling it is relevant uncompletely of medical worker. If the medical worker wants to be far away from complaining, three respect questions need paying attention to at least.First, explain kindly that lacks prevarication. In moving about clinically, some unexpected objective incidents appear sometimes, such as the pharmaceutical factory gives up medicine, municipal administration cut off the water park angry, cause the medical behavior to be forced to break down. The medical worker should notify the patient at this moment as soon as possible, and tone should be mild and roundabout, offer some help and suggestion that follow-up make a diagnosis, let the patient realize the good will and care of the medical worker. And medical worker's attitude toward this kind of situation at present, often " it is not my reason to stop medicines, let the president go " ,It is apt to develop into the unexpected incident to complain the dispute virtually.Second, find the bad reaction is told to the patient as soon as possible. The bad reaction will take place once in a while after some patient administration, if the doctor explains uncompletely, initiate the dispute very easily. Because a bridegroom's officer catches a cold, is holding the marriage dinner party to come to the hospital to make and hang the bottle, cause and have difficulty in breathing the bad reaction, facial swelling is terrible. Afterwards, the patient goes to the hospital to demand the statement in a great rage, the reason is if this kind of accident may take place to remind to the doctor, he can give up or postpone treating, avoids losing face on the wedding. So doctor should form no matter which kind of medicine does it use, explain " uncomfortable to take, stop, use medicine use medicine, to patient first, get in touch with doctor at once " Tell used to. Because doctors do not have direct liability to the medicines bad reaction, don't initiate the dispute because of telling uncompletely in advance, should especially stop to tell " This medicine is not allergic " , " the bad reaction of using medicine is normal, how I know you are this kind of physique " Wait for the words to sharpen the contradiction.Medical treatment is told to be ubiquitous in clinic works, the possibility that the dispute complains is like the shadow following the person too. So long as it is in the know to tell in place, " low level " for medical worker to pay attention to Medical for dispute complain whether it is what has been can well avoided.(Author's unit: Kind medical group of sea of Qingdao)
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