See whose management and service is done more detailedly

See whose management and service is done more detailedly
Zheng Hao explains californium
On New Year's Day the same day of this year, 35 ward mates who Hubei Wuhan first hospital digested in the medical ward experienced " different class " Pleasant surprise: Head of the department and head nurse lead a group of people and go on " Strengthen and make the rounds of the wards " ,Each patient has received the postcards and flowers which overwrites medical personnel's blessing. The first hospital in Wuhan directs against " Medical Long March to Quality Campaign " The activity, has started " contest of one hundred days for quality control " ,The above-mentioned scene is a detail among them. All this kind, " offered good service to patient" It is no longer a vague and general slogan.
Deepen on festivals or holidays " Strengthen and make the rounds of the wards "
A institute in Wuhan starts formally on New Year's Day this year " The contest of one hundred days for quality control " After the activity, traditional " strengthens and makes the rounds of the wards " of this institute The system is deepened. Generally speaking, it makes the rounds of the wards to be each required course of doctor, institute this insist little until two-day weekend even as big as patrolling the system of the ward of National Day and the Spring Festivalling. On annual New Year's Day and the first day of the first month of the lunar year of lunar calendar, have it to president, secretary, to chief of the office of the department, head nurse, will all get a gleam of to participate in and " strengthen and make the rounds of the wards " ,Besides condoling patients, will take the case history out to examine and in charge of intensity of doctor's knowledge of patient's condition of the bed on the spot at random. This institute especially proposes, in front of the life security, did not have the difference of festivals or holidays. Not having the difference of all kinds of department, edge department even more, the doctor especially wants to strengthen and make an inspection tour in festivals or holidays, night shift on duty, in order to guarantee the medical security.
The tertiary warning system is driven out " The small unique skill "
Urology surgery of this institute keeps a record complaining for 4 years in succession. Speak of strict medical quality control, a piece of " discipline of the iron " that this head of the department Zhang ChuanHua has talked : Among the morning of every day, the complete personnel's all operation to be concentrated to implementing are discussed before carrying on the skill one by one, it is perfectly safe to guarantee. Zhang ChuanHua says: "Really there is a ' great, medium and small ' difference of the operation on medical treatment, but it doesn't divide size to perform the operation for each patient. The doctor should pay close attention to every operation. " The above medium-sized operation that requires regular to medical treatment is discussed before doing the skill, this action is obviously much stricter.
It is reported, this courtyard of each departments have a similar " small unique skill " . All these tertiary medical treatment that is issued and implemented with this institute in July of 2008 warns the system closely bound uply. Medical defect or enough to divide 3 grades into according to severity all kinds of system this, hospital every Committee of Experts analyzes determining the nature, institute quality committee defines the level. Warning all kinds of once final conclusion get in touch with in charge subsidy, bonus of medical personnel, still promote the hook with the professional title of the personnel in charge.
" efficiency of 15 minutes " Maximization
It is the management routine to stress the attendance. However, some methods of this institute are quite novel.
In the past, a few doctors were stepping on the ring tones in hospital of going to work, some was still holding the breakfast in the hand. " contest of one hundred days for quality control " Require ahead of time 10 minute such as doctor such as clinic, advance 15 on duty minute by the intersection of inpatient area and doctor clearly, make good preparations for making a diagnosis. Each inpatient area spares no effort to give play to efficiency for these 15 minutes too. Bone the intersection of joint and surgery can optimize morning system, except that regular to relieve, should organize the doctor to read slice once again, weigh and discuss the scheme in front of the skill; When kidney internal medicine department requires the medical personnel to dialyse patients to make the rounds of the wards in the peritoneum, add a sentence of greeting: "Last night, how well did you sleep? " Although greeting is brief, make doctors and patients' distance close.
Examine avoiding alternately " Pay a man back in his own coin "
Launch the quality contest, the middle level cadre is a contestant, and a referee, judging panel and entrant will often present the situation mutually commented. In order to avoid " you are good I am good, pay a man back in his own coin " Wait for the situation, this institute extremely pays attention to the fairness while making the examination method of the match, specially design the way to examine alternately, arouse the staff's initiative. Participate in examining and curing the skill clinically, cure the skill and participate in examining clinically, the medical worker will " find fault from " organ's logistic service quality . In important links, this institute will also invite a hospital expert panel under the province to assist to check and examine.
" encourage again " It is another light spot for activity. This institute stipulates, it is class-A departments to examine the comprehensive score in the department higher than 98 points monthly, except winning the wining department's award of the quality contest of that month, the head of the department, head nurse and worker will also obtain a sum of bonus; The department less than 90 fen, will be appraised as the class-C department. This trick makes the whole institute's department not dare to neglect.
This Jin JianNian, president of institute, says, will launch " contest of one hundred days for quality control " every year in the future ,Rely on new thinking and mechanism this, let the whole the intersection of institute and worker take on, promote medical responsibility of quality together.
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